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Warranty

 

LAMY Shop extends the warranty period by an entire year from 2 to 3 years!

The free repair of any possible material or manufacturing defect is valid for 3 years from the purchase date in the case of purchases from the LAMY Shop, excluding damage caused by improper handling and natural wear and tear.

Items that are engraved or imprinted are not eligible for returns. These items are still covered under our standard three-year warranty program for repairs.

Please include a dated copy of your receipt or invoice to access the Lamy warranty.

If your pen or the damage to your writing instrument is not covered under the warranty, we will contact you with an estimate prior to making any repair.

Please note, our Repair Center also sells spare parts.

There is no charge for the evaluation of your writing instrument.
You can follow the repair-return instructions listed below.

Please box your pens securely and ship to address listed below:

Bob Nurin
repairs@lamyinc.com
Lamy Service Center
4729 E. Sunrise Drive
PMB #406
Tucson, AZ 85718

It is recommended that you insure and use tracking as we are not responsible for items damaged or lost in transit.

Please provide a description of your concerns and contact information including: return address, telephone number and E-Mail.

We are a family business based in Heidelberg and are one of the leading German manufacturers of writing instruments.

MADE IN GERMANY

We are a family business based in Heidelberg and are one of the leading German manufacturers of writing instruments.

Following the Bauhaus principle

DESIGN

Following the Bauhaus principle "form follows function", design for us is a holistic attitude that goes beyond mere product design.

From technology to materials to production, our high quality standards run through the entire value chain.

QUALITY

From technology to materials to production, our high quality standards run through the entire value chain.

Our tools for writing, drawing and painting help to create new forms of expression and make thoughts tangible.

THINKING TOOLS

Our tools for writing, drawing and painting help to create new forms of expression and make thoughts tangible.