Frequently Asked Questions
Do you have a store?
LAMY Shop Australia is online with a permanent shop-in-shop situated in the Milligram Melbourne Central Store. Lamyshop.com.au dispatches orders every single business day. We have a variety of shipping options available to get your gear to you as quickly as possible! We are not able to offer pick up at our Warehouse site. LAMY is sold at the LAMY shop-in-shop and throughout Australia at pen specialists and other quality retailers.
How do you send orders?
We dispatch the majority of orders via the Australia Post trackable eParcel service, which requires a signature on delivery, so we recommend providing your work address for delivery. These orders usually take 2-3 business days to dispatch (although this can be longer during sales and peak periods). If you require your order faster, select Australia Post Express Post and we will dispatch the next business day (price varies based on delivery location).
Though we also sometimes use other courier companies, no courier will leave packages unattended/unsigned for. If no one is there to sign for the parcel, courier will leave a calling card and you will need to collect your package from closest post office/delivery hub.
Our Melbourne Metro Customers also have the option of Same Day Courier for orders placed before 11am on business days (but you must be available to accept delivery, meaning a work address is best). This is super-fast and great if you need your order today.
Where do you ship to internationally?
No, we are only able to ship within Australia.
How long will it take for me to receive my order?
LAMYSHOP.com.au usually takes 1-2 business days to process and dispatch your order. The amount of time it then take to get to you depends on what sort of postage you choose and your destination. Express Post is guaranteed next day delivery for a majority of Australians (sorry NT, WA and remote QLD addresses, you sometimes have to wait an extra day or two). Standard Australia Post deliveries can take 3-10 days to arrive at their destination.
In most cases, your order will ship within 2 business days of it being received and after it is paid in full. However, we occasionally get super busy during special occasions like Christmas, sales and holiday periods, which means you may have to wait a day or two longer than usual. Find out more about shipping options here.
Can I collect my order from your office if I'm in Melbourne?
Sorry, no; due to having such a busy warehouse, occupational health and safety concerns mean it isn’t safe to have customers visit our premises. If you need your order quickly, opt for Express Post or our same day courier service that is available for Melbourne deliveries.
Can I track my order?
Each order we send out has a tracking number that is provided by Australia Post or the carrier we use for same day. Your confirmation email will contain this tracking number so that you can track your parcel’s progress.
What payments do you accept?
We accept Credit Cards (Visa, Mastercard and AMEX) and PayPal.
How much is shipping?
Our shipping charges to Australian addresses are $8.90 for standard delivery, although if you spend over $80 you receive FREE standard shipping. Express Post delivery is $13.90 based on destination (get a quote in the cart when you put in your postcode). For Melbourne deliveries we offer a same day delivery service for $19.90.
Are items shipped together if I order multiple products?
In the vast majority of cases, items are shipped together when they are ordered together.
I just got my order and it's not exactly what I had in mind, what should I do?
Products purchased from LAMYSHOP.com.au automatically include our Simple 60-Day Return option (Refund or Exchange). This excludes: sale and discount items, gift cards, customised pens, and bulk purchases. If the item you ordered is not quite what you had in mind you can return it for an exchange or refund (exclusive of shipping costs) within 60 days of date of purchase. You receive full warranty protection on LAMY pens for two years.
Does LAMYSHOP have a sale section?
We do not have a permanent sale section. We may occasionally have a flash sale.
To be notified of these sales, ensure you sign up to our email list.
Do you offer discounts on large or custom orders for business?
German DIN ISO Standard 12757-2 defines the standards of permanence for the colour paste which can be seen on paper when held against light, for the chemical solutions and for the writing quality of the refill. Refills which are marked with a DIN symbol have high writing quality and the writing is forgery-proofed.
Following LAMY ballpoint pen refills are waterproof in all colours and sizes: M 16, M 21 and M 22.
Press the button gently and a short, sharp lead will emerge from the tip of the pencil - which naturally contains not just one, but a whole stock of leads.
The mechanical pencil is an ideal addition to any organizer or notebook - whether it used for writing, sketching or correcting.
Lamy makes pencils for medium-hardness HB leads in the sizes 0.5 mm and 0.7 mm. Underneath the removable button, there is in many Lamy models a needle for cleaning the lead feed and also come with an eraser tip.
There´s a suitable nib grade available for all types of handwriting. The choice of width depends on the person´s hand:
- straight nibs, narrow or broad
- medium rounded nibs
- oblique nibs
The calligraphy pen, the LAMY joy and LAMY joy AL, comes with a broad nib with a flat writing surface that permits strokes of varying breadth and hence a very expressive hand.
Your local retail shop offers you the opportunity to try a fountain pen before buying it. This helps you to find the nib that suits your handwriting most. For more details on authorized Lamy dealers in your area please see list of Lamy dealers worldwide on this web site.
All steel nibs can be changed by specialized retailers in authorised Lamy shops. Gold nibs should be changed by the LAMY Repair Centre only. For further details on the LAMY Repair Centre´s address please refer to "repairs".
With such a wide range of nibs available, the fountain pen is the writing instrument that adapts best to each individual hand. In fact, it actually lends the user´s handwriting its own, highly individual quality and style. That is why children learning to write are taught right from the start that the secret of good handwriting comes from a good quality fountain pen.
Lamy´s fountain pens come with three different filling systems. The piston-operated fountain pen is filled out of an ink bottle and is self-cleaning.
Cartridge pens are even easier to still.
For the best of both worlds, users can try Lamy converter. When this is inserted in the pen in place of a cartridge, the pen can be filled from an ink bottle, too.
The engraving of initials or even a whole name can turn a simple writing instrument into a highly personal accessory. The engraving can be donde either by mechanically scoring or milling or by laser. Most such markings are positioned either on the body or on/beside the clip, depending of course on the type of pen and the material it is made of.
Various typefaces are possible. For more detailed information on engravings, please ask your dealer.
As solid, easy-to-use all-rounders, ballpoint pens are ideal for everyday use. The quality of Lamy´s ballpoints is evident from the refills used and the top quality, stainless-steel tip with a ball made of hard tungsten. Lamy ballpoint pens are available in stainless steel, aluminium or plastic and in a wide range of modern designs. They are available in the point sizes F, M and B and in the ink colours black, blue, red and green.
These combine several different systems - such as ballpoint, mechanical pencil, marker and touchscreen pen - in a single writing instrument. There is a rotating mechanism for rapid system selection for all models of the LAMY twin pen and LAMY tri pen range. The LAMY 4pen is fitted with a system identification by view system. Lamy´s range includes a large number of such multi-system pens with various system combinations. These wiritng instruments use the ballpoint refill M 21, 0.5 mm or 0.7 mm pencil leads, the marker refill M 55 in orange and/or touchscreen refill M 70.
To replace the refills or reload pencil leads, multi-system pens are simply unsrewed in the middle.
Many Lamy propelling pencils got a particularly interesting feature. This is the cleaning needle. It may happen that graphite particles get lodged in the pencil mechanism and block access to the nib. You can use the cleaning needle to remove this blockage.
Because there are exposed to the air, the nib and ink duct may dry out and become encrusted, especially if cartridges are used. If a piston-operated filling system or converter is used, this problem is much rarer as the nib and ink duct are automatically flushed clean every time the pen is filled.
Encrusted ink can be removed by filling the converter with water or ink and flushing out the system several times over.
It often helps simply to unscrew the front section and soak it in plain water for several hours. Always dry it again before replacing it and never add soap or detergent to the water!
In the Middle Ages the ferro-gallic ink was the mostly used ink with quills. The disadvantage of the ferruginous ink was that it aged and dried up in the bottle very quickly and was therefore not suitable for fountain pens. After new dyes appeared on the market which were water soluble and after further developments with synthetically water soluble dyes, ferro-gallic ink became less and less popular.
The common inks of today for fountain pens are pure colour inks made of water and dyes.
The average durability of an ink cartridge is 12 months. After 12 months the ink starts to evaporate. The result is that the ink cartridge is only filled half with ink although it is unused.
Mixing of different ink colours:
The mix of different ink colours is not recommended. Due to the different ph-values the colours might precipitate. Please make sure that your fountain pen is thoroughly rinsed with water before filling it with a new ink colour.
Removing ink stains:
Only the royal blue ink can be washed out of most textiles. It is the best to wash out other colours with washing powder and water as soon as possible. Please do not treat with a solvent.
According to German DIN ISO Standard fountain pen inks are not waterproof. Black and blue-black ink is very permanent and can be read even after decades when stored in a dry and shady place.
As easy to use as a ballpoint, but almost as much a pleasure to write with as a fountain pen - these are the rollerball´s two main assets.
Lamy´s range includes one rollerball with a cap and M 63 refill and one without a cap, which uses a M 66 refill. The rollerball has a tungsten-carbide tip and produces a full line no matter how fast the user writes. It is strong enough to produce carbon copies and is ideal even for those who are left-handed.
Buying Lamy products
You cannot purchase Lamy pens online via our homepage. Lamy products are available only at specialized retailers.
For further details of retailers in your area please refer to the worldwide search on this website.
How to use Lamy for advertising.
Should you wish to use Lamy pens for advertising please refer to the business gift markings portal on this website or contact our sales department promotion products directly on firstname.lastname@example.org.
Find a retailer
Lamy writing instruments and accessories are available from qualified retailers, where you can be assured of good advice and service. Find the retailer in your area easily.