Payment and dispatch
The following terms and conditions apply:
Dispatch costs (inclusive of legally applicable VAT)
Delivery to the Netherlands: flat-rate 9,95 €
Unless otherwise specified in the quote delivery of goods shall be made within 3 - 6 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
The following payment options are available for deliveries within the Netherlands:
- Payment via credit card
- Payment via PayPal
- Payment via iDeal [immediate transfer]
Further details on payment
The invoice amount is to be settled at the time of payment on invoice within 14 days.
If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.
If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods.
Instructions for returns
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Please return the goods to:
Lamy Shop GmbH
Kistlerhofstr. 70 / Building 75
You will have to bear the direct cost of returning the goods.
In the event of an incorrect delivery or deviation in quantity, we will be happy to send you a return coupon. Please contact our service team on the telephone number: +49 (0) 89-386679920
You are only liable for any diminished value of the goods resulting from any handling other than that which is necessary to establish the nature, characteristics and functioning of the goods.